Refunds, Returns and Exchanges
Refunds
Return of an eligible item must be made within 7 days from the date of receipt of the item(s). Please be patient and note the Return Policy conditions, as follows:
- Only regular priced items are eligible for return.
- The item must be in the condition in which it was received, with price tag intact, in original packaging (if any) and accompanied by valid proof of purchase.
- The item must be unused, unworn and suitable for resale.
- Replacement items, from previous returns, are not eligible for return.
*We reserve the right to refuse return of any product that does not meet these conditions.
Exchanges
Exchanges are subject to stock availability of the item(s) that you wish to exchange.
Customers are required to choose an exchange item of equal or higher value to the original and pay the difference in amount before the exchange will be processed. If the price of the exchange item is lower than the original, we reserve the right to refuse to refund the difference.
Return and Exchange Procedure
- Fill in the product return or exchange form and send to onlinecustomerservice@greyhound.co.th Download the form HERE.
- Please send your return along with the return form to the following address: Greyhound Co., Ltd. 27/1 Sukhumvit 53 Khlongton Nuea, Wattana Bangkok 10110
- Once the product return has been approved, the exchange request will be processed within 10 working days.
*The customer is responsible for shipping costs, except when it is proven that the customer has received damaged, defective or faulty items.
Damaged, Defective or Faulty Items
Customers who receive an item that is proven to be damaged, defective or faulty, and where this damage, defect or fault is not caused by misuse or misdelivery, may contact onlinecustomerservice@greyhound.co.th . Greyhound will replace with the same type of item and pay shipping costs.
However, if the item is out of stock or otherwise unavailable, customers will be requested to choose another item of equivalent value.
Shipping Policy
For domestic deliveries, orders are delivered by Best Express. For international shipment, all orders are registered with and delivered by Thailand Post.
Shipping Time and Tracking
The shipping time commences when the order is received and validated.
Domestic Delivery
2-5 days
International Shipping
Approximately 7-14 days. In case of missed delivery due to recipient’s absence, there will be no refund in any case. For further inquiries about product delivery, please contact www.onlinecustomerservice@greyhound.co.th
Customs Duty and Taxes
Almost all items shipped to international destinations are subject to customs duty and other taxes imposed by the government of each country, for which the recipient must be responsible. In general, the recipient must pay for such duty and taxes before collecting the item(s). The customs valuation may be dependent upon the value of goods, trade agreement, country of manufacturer, the use of goods, and a harmonised code which will be assessed from the aforementioned elements by the customs official.
Shipping Fees Domestic Shipping
- - Free shipping with THB1,000 minimum purchase per order
- - THB60 shipping fee for orders under THB1,000
International Shipping
For international shipping, please visit http://www.thailandpost.co.th/un/rate_result for shipping tariff rates.
We reserve the right to amend shipping fees without prior notice.
Tracking For domestic shipping
all packages are registered. To track your order, please visit https://ecommerceportal.dhl.com/track/pages/customer/trackItNowPublic.xhtml
and enter your tracking
number in the tracking widget. Tracking service is available 24 hours. For international shipping, all packages are registered. To track your order, please visit http://track.thailandpost.co.th/ and enter your tracking number in the tracking widget. Tracking service is available 24 hours.
Delivery Status
Your order can be tracked by checking the delivery status shown in your account. Terms are as follows:
- PROCESSING – Your order has been successfully verified. The item is being packed and is ready to be dispatched.
- COMPLETE – Your order has been shipped. You will receive the tracking number in a shipping notification e-mail.
- CANCELLED – Your order has been cancelled.
Contact US
Greyhound Co., Ltd. 27/1 Sukhumvit 53 Khlongton Nua Wattana Bangkok 10110
Tel : (66) 2 260 7121 ext 117
Fax : (66) 2 260 7122
onlinecustomerservice@greyhound.co.th
contact@greyhound.co.th
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